The Dove Promise
To provide creative logistics solutions through world class representation, cutting edge technology, unparalleled customized service, proactive communication, and maximum flexibility.
We built Dove from the ground up on the core values of honesty, integrity and ethical behavior.
Here's what that means in more specific terms:
Our People – we respect and value our employees. Because we treat our employees right, they go out of their way to treat our customers right.
Our Customers – we exist to serve our customers. Only by satisfying them can we meet our own high expectations of ourselves.
Extraordinary Service– our entire business is service, so it's our number one priority to perform at the highest levels in the industry. Every Dove employee has full authority and responsibility for delivering complete customer satisfaction.
Flexibility – we emphasize flexibility and reward our associates for implementing creative solutions to challenging problems. We prefer common sense guidelines to rigid rules.
Open Communication– we offer real time, online shipment tracking around the clock, and we welcome customer phone inquiries any hour of the day or night. If something should go wrong, you will learn about it from us first and we will have an alternative solution in hand.